MEDICAL | |
THE CHALLENGEThe contract required stringent controls and workflows from receipt of the CASE SHEETS from over 30 remote locations around the country to receive, scan, capture and return the validated electronic information to be imported into their ERP systems. Our client was looking for an outsourced solution which would be able to fulfil their complete document management needs. They were guided by the following criteria for the outsourced provider:
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THE SOLUTIONOutProsys first invested time in understanding the current work flow processes and then designed, developed and implemented a document management solution using their experience, capabilities and leading edge technology to deliver what their client required and needed. The emergency vehicles drop the completed CASE SHEETS at their respective depot on a daily basis where they are scanned and uploaded to our Secure FTP server. Once the images are securely uploaded they are backed-up and auto enhanced using despeckle, deskew, rotate, stitch and cropping functions. The images then go through the Pre-Process stage which involves renaming, sorting and batching the images and then generating batch header controls and pre-populated data entry files which guide and validate the data capture operators throughout the process ensuring completeness and validity over capture. The manual capture of hand written text involves one operator first capturing the data and a second more experienced operator re-capturing each character blind. This double capture process combined with matching processes, lookup tables and validation routines embedded in the capture systems recognises the wealth of data on each form and turns it into valuable accurate electronic information. Thereafter the data is Post-Processed into the client's required output format using agreed business rules and validation routines to generate the final output. Any records that fail the validations are quarantined in an exception file. On a daily basis validated electronic data is securely uploaded to their Secure FTP server for import into their ERP system along with a Daily Status Report that is sent out. At all stages in the process completeness and validity checks are performed to ensure that all work is complete and valid. To ensure guaranteed continuity of service supporting the processing of our client's forms we maintain a secure backup of all data and images on-site and off-site and have a failover production server, failover network switches, failover power generator and failover internet bandwidth. Since 2012, our document management solution has addressed and exceeded our client's requirements as we continue to strive toward providing service excellence. BACK |
The contract required stringent controls and workflows from receipt of the CASE SHEETS from over 30 remote locations around the country to receive, scan, capture and return the validated electronic information to be imported into their ERP systems.
Our client was looking for an outsourced solution which would be able to fulfil their complete document management needs.
They were guided by the following criteria for the outsourced provider:
OutProsys first invested time in understanding the current work flow processes and then designed, developed and implemented a document management solution using their experience, capabilities and leading edge technology to deliver what their client required and needed.
The emergency vehicles drop the completed CASE SHEETS at their respective depot on a daily basis where they are scanned and uploaded to our Secure FTP server.
Once the images are securely uploaded they are backed-up and auto enhanced using despeckle, deskew, rotate, stitch and cropping functions. The images then go through the Pre-Process stage which involves renaming, sorting and batching the images and then generating batch header controls and pre-populated data entry files which guide and validate the data capture operators throughout the process ensuring completeness and validity over capture.
The manual capture of hand written text involves one operator first capturing the data and a second more experienced operator re-capturing each character blind. This double capture process combined with matching processes, lookup tables and validation routines embedded in the capture systems recognises the wealth of data on each form and turns it into valuable accurate electronic information.
Thereafter the data is Post-Processed into the client's required output format using agreed business rules and validation routines to generate the final output. Any records that fail the validations are quarantined in an exception file. On a daily basis validated electronic data is securely uploaded to their Secure FTP server for import into their ERP system along with a Daily Status Report that is sent out.
At all stages in the process completeness and validity checks are performed to ensure that all work is complete and valid. To ensure guaranteed continuity of service supporting the processing of our client's forms we maintain a secure backup of all data and images on-site and off-site and have a failover production server, failover network switches, failover power generator and failover internet bandwidth.
Since 2012, our document management solution has addressed and exceeded our client's requirements as we continue to strive toward providing service excellence.
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