In 2023, Stowie-M Trading engaged OutProsys' document processing services on two critical projects mandated by the Department of Forestry, Fisheries and Environment. Stowie-M Trading was tasked with assisting in the Registration, Verification, and Declaration of Small-Scale Fishermen permit applications. OutProsys flawlessly handled the complex logistics of scanning, indexing, and data extraction for 5,225 applications, totaling 134,699 documents.
Throughout the project, they demonstrated exceptional attention to detail and data security by protecting sensitive information and ensuring secure storage and remote access via their Web Portal cloud storage solution. OutProsys' dedication to completeness, accuracy, security, and timely delivery significantly contributed to the project's success. Their services were essential in ensuring a streamlined and transparent process for the Registration, Verification, and Declaration of Small-Scale Fishermen. I highly recommend OutProsys for business’ requiring secure, efficient, and reliable document processing services. (Reference letter 14 March 2024)
Pumza Mlakalaka (Director)
I am writing this letter to provide my highest recommendation for OutProsys. OutProsys has been a supplier of 3iSolutions since 2003, during which time they have consistently provided us with outstanding data processing services. They always work diligently to tailor their solutions to our precise needs, ensuring optimal efficiency and accuracy. Their attention to detail and commitment to quality control are unmatched. OutProsys consistently demonstrates exceptional timeliness and project management skills. They've always met or exceeded our deadlines, even when working under tight constraints. Their communication is clear and proactive, ensuring we're always on the same page.
OutProsys administers robust security measures that have given us full confidence in their service delivery. We consider OutProsys to be an invaluable asset. We wholeheartedly recommend their services to any organisation seeking a top-tier provider in the document processing and management space. (Reference letter 13 March 2024)
Clifton Hammond (Director)
OutProsys and Clicks ClubCard started initial talks in 2007 with a pilot project of providing data capturing services early in 2008. Immediately it was evident that the quality of data capturing was of a more superior quality than existing service providers and highlighted gaps that we had to date. We worked together on making continuous improvements to help speed up our processes, with suggestions coming from the OutProsys skillset. The team stretched to accommodate increased volumes, always working together with our Clicks team and keeping us informed.
We moved from capturing of completed forms, to finding a digital submission solution and we still find the digital storage of records very useful. Our move to digital self-help channel is the only reason why our work with OutProsys has declined. The OutProsys team has conducted themselves in the most exemplary, professional manner over the many years and took everything in their stride – even the rigorous auditing protocols and the many management visits. (Reference email 12 Mar 24)
Belinda Brink (Clicks ClubCard: Acquisitions & Operations)
Our company has been a client of OutProsys since 2001, during which time they have consistently provided us with exceptional scanning, hosting, indexing and data processing services. OutProsys has been instrumental in helping us streamline our document processes, improve efficiency, and enhance security. Their team of professionals is knowledgeable, responsive and dedicated to meeting our specific requirements. We are very satisfied with the completeness, accuracy, validity, quality, turnaround and overall service.
One of the key strengths of OutProsys is their commitment to customer satisfaction. They have always been willing to go above and beyond to ensure that our needs are met and that we are fully satisfied with their services. Their attention to detail and proactive approach have made them a valuable partner for our business. I have no hesitation in recommending OutProsys to any organisation seeking a reliable and efficient document processing and management solution. Their professionalism, expertise, and dedication to customer service set them apart in the industry. (Reference email 8 Mar 24)
Evan Pienaar (Payroll Manager)
Our company (formerly CTI Education) have had the pleasure of working with OutProsys since 2013, and we have been consistently impressed by their exceptional work ethic, reliability, and willingness to go above and beyond to meet our needs. OutProsys has consistently provided us with top-quality products and services, always ensuring that deliveries are made on time and within budget. OutProsys, has proven time and again to be a proactive partner, always willing to assist us in finding solutions and thinking outside the box to address any challenges that may arise. (Reference letter 8 Mar 24)
Elna Williams (National Sales Operations Manager)
Throughout our partnership, OutProsys has consistently delivered exceptional services. Their key strengths include:
OutProsys's data processing service is highly precise, significantly reducing errors and ensuring the integrity of our data. They have also consistently met our deadlines since we started with them in 2017. Their team possesses in-depth knowledge of document management technologies and best practices, which has been invaluable in finding the right solutions for our needs. The team is always responsive and proactive, providing quick and effective solutions to any challenges that arise. OutProsys implements vigorous security measures that gave us full confidence in their services. We would not hesitate to recommend OutProsys to any organisation seeking reliable and top notch document processing services. Their commitment to client satisfaction and their ability to deliver outstanding results make them a valuable supplier. (Reference letter 8 Mar 24)
Richard Dunn (Chief Growth Jammer)
Great service with a quick turnaround time on multiple projects. (Google review - 13Dec19)
Natasha Blaser (Marketing Officer)
We have worked with OutProsys consistently over the last 4 years, and they have done all our data capture work for a number of large scale national projects. As a company, they work in a very professional way, and maintain a high standard of customer care. We certainly appreciate their attention to detail and the excellent service. They are by far the most competitive company we have found to work with in Cape Town. (Google review - 9Dec19)
Thomas Salmon (Researcher)
Their service is excellent - we couldn't do our work without them as a supplier. (Google review - 9Dec19)
Carla-Jo Barry (Operations Manager)
A well managed business with great staff members. (Google review - 4Dec19)
Kayla Marescia (Manager)
Amandla have been satisfied with the pricing, turnaround, completeness and accuracy of your data processing including the overall quality of your data capture and web-portal services. We will continue to use your service and recommend your data processing services to others. Efficient, clear, easy to work with. A great experience. (Customer Survey - 16Jul19)
Leanne Adams (Monitoring, Evaluation, and Learning Manager)
We are very satisfied with the turnaround, pricing, completeness and accuracy of your data capture and overall quality of your data processing services. We will continue to use your service and recommend your data processing services to others. The overall the service and customer management is excellent. (Customer Survey - 26Feb19)
Thomas Salmon (Researcher)
K&N have been very satisfied with the completeness, accuracy and validity of your data capture and overall quality of your data capture services. Your turnaround and pricing was satisfactory. We will continue to use your service. (Customer Survey - 21Jan19)
Pieter Botes (Reefer Development Manager)
We are very satisfied with the accuracy, completeness and validity of your data capture and overall quality of your document processing services. Your turnaround and pricing was satisfactory. We will continue to use your service and recommend your data processing services to others. (Customer Survey - 18Jan19)
Kay Muller (Junior Marketing Coordinator)
We have been very satisfied with the accuracy, completeness and validity of your data capture and overall quality of your data capture services. Your turnaround and pricing was great. We will continue to use your service. Happy, thanks! (Customer Survey - 16Jan19)
Natasha Louw (Digital Marketing Manager)
Pearson are very satisfied with the validity, completeness and accuracy of your document processing and web-portal services. Your turnaround and pricing was satisfactory. We will continue to use your service and recommend your data processing services to others. I am very happy with the overall service and look forward to continuing our relationship in 2019. (Customer Survey - 16Jan19)
Elna Williams (National Implementation Manager)
I want to make use of this opportunity to thank you from the bottom of my heart. I have learned a lot about OutProsys as a company and the work you guys are doing. It was an absolute honour working with each and every one of you. Your willingness to have always assisted me when needed has never gone unseen. Keep up the good work and thank you for everything. (Email - 31Aug18)
Wilma Van Wyk (Billings Supervisor)
We are very satisfied with the completeness, accuracy and validity of your data capture and overall quality of your data processing and web-portal services. Your turnaround and pricing are satisfactory. We will continue to use your service and recommend your data processing services to others. Well done, keep up the good work! (Customer Survey - 17Oct17)
Ashleigh Roberts (Payroll and Administrative Supervisor)
Your service has been of great benefit to us and it is our plan to increasingly use what has been a very reliable and accurate service from OutProsys. We are VERY satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 04Oct17)
Jason Moore (Ops Manager)
OutProsys started processing the Clicks Clubcard Enrolment forms in 2009. We have been very happy with the work we have done together and will continue to use your service and recommend your business to others. (Customer Survey - 15Mar17)
Robert Ferns (Business Development Executive)
The service has been excellent. Queries we have had are handled on time. We are very happy with the service we get and will continue to recommend your data capture services to others. We are very satisfied with the your quality, turnaround and pricing. (Customer Survey - 25Jan17)
Pertunia Dikgale (Data Manager)
OutProsys started processing for us in 2008. Always a pleasure to work together. Very efficient with accurate planning and pricing on capture forms. We are satisfied with the quality and overall service. We will continue to use your service and recommend your data capture services to others. (Customer Survey - 01Dec16)
Jannie Smit (IT Manager)
Great service and communication. Daniel & team are quick to respond to issues and notify us whenever odd data-related issues are picked up. All works out very well. We are satisfied with the quality, turnaround, pricing and overall service. We will continue to use your service and recommend your services to others. (Customer Survey - 30Nov16)
Brendan Dale (Lead Developer)
Our experience with OutProsys has been nothing short of excellent on all levels. Since we started dealing with them some years ago, we have not looked back. They are proactive, responsive and will immediately address any problems, together with communicating a process they’ve put in place to ensure it doesn’t happen again. (Customer reference - 6Apr16)
Desre Mann (Operations Director Africa & Middle East Consumer Insights)
We are satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and happy with overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 03Mar15)
Pertunia Dikgale (Data Manager)
I am very happy with the entire service offering from OutProsys. OutProsys delivers excellent service in an extremely efficient manner with a great turnaround time. I was very impressed with the willingness to accommodate us at very short notice and for always being very professional in their approach. Well done and we will be using OutProsys as our only service provider going forward. (Customer Survey - 07May15)
Asterico Adams (Manager: Forensic Technology & Discovery Services)
Always willing to assist and to give an explanation to me when I didn't understand coding. I have been very satisfied with accuracy, turnaround, layout and format of completed data. (Customer Survey - 22Oct13)
Sharon Rumble (Research & Assessment Analyst)
We continue to be satisfied with your completeness, accuracy, validity, quality, turnaround, pricing and overall service we receive. We are very happy to be working with you and will continue to use your service and recommend your data processing services to others. (Customer Survey - 30Dec16)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)
Really impressed with the service provided and the overall quality of work. Would certainly recommend your services and consider you for future projects. Overall we have been very satisfied with quality, turnaround, layout and format of the completed data. (Customer Survey - 17Jul13)
David Cole (International Digital Director)
Good so far, we have more business lined up for you! We have been satisfied with the accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Alistair Walmsley (Senior Research Manager)
We have been satisfied with the quality, pricing, completeness, accuracy, validity, turnaround and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Christopher Bothma (Procurement Director)
What is the nature of the work OutProsys does for you? "We scan our questionnaires to them, so that they can capture all the data and send it back to us." Quality of service provided? "I can only say it's EXCELLENT." How responsive were they? "They continue to respond to any queries/problems very speedily. Also, if there was a problem on their side, they do a full investigation and get back to you on what happened, and what steps have been put in place to ensure it doesn't happen again". Did the work they did involve managing secure/confidential data? Were you satisfied with their process for ensuring the data remained secure? "Yes. Most definitely." Did they complete the work to budget and time scale? "Always." Was the output delivered to a high standard? "Yes." Did you have any complaints when working with them. If so, how was this resolved? "We haven't had many issues, when we do, they fix the problem very quickly (see above on responsiveness)." Would you use them again? "Absolutely" (Reference 30Jan13)
Desre Mann (Millward Brown: Operations Director)
"Good service and communication. When issues arise they are dealt with effectively and efficiently". You deliver what you say you will and we will continue to use your services and recommend them to others. On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. (Customer Survey - 01Nov12)
Lara Browne (Spur Group: Brand Manager)
We are very satisfied with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. Very nice dealing with a professional organisation. (Customer Survey - 04Sep12)
Bradley Futter (Research & Business Development Manager)
"Very helpful and professional" On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. We confirm that we will continue to use your services and recommend them to others. You deliver what you say you will. (Customer Survey - 29Aug12)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)
"We are satisfied with the accuracy, completeness, validity and quality of your data as well as your turnaround, pricing and overall service levels. We will continue to use your service and will recommend your data capture services to others" "The launch of smart shopper went way beyond our expectation on sign up which channeled challenges into OutProsys. This made it very difficult to deliver on what was expected and also created problems. My comment would be the way that OutProsys worked through the problems. Proactive and open communication with options/alternatives presented to us. You were also always true to what you believed in terms of data integrity and pushed back appropriately when you believed solutions were not right for PnP. Due to this I believe we have a more robust data base than we could have potentially ended up with!" (Customer Survey - 05Dec11)
Steve Hoban (General Manager Smart Shopper)
Professional and very helpful. Very satisfied with layout and format of completed data. (Customer Survey - 10Mar11)
Dr Iris Halldorsdottir (Assistant Research Manager)
Very satisfied with overall service. Hope to continue using OutProsys in the future. (Customer Survey - 10Mar11)
Heather Jones (Data Processing Quality Manager)
Been thoroughly pleased. Very professional. We are very satisfied with your data capture accuracy, completeness, validity, turnaround, quality, pricing and overall service received. We will continue to use your data processing services and recommend them to others." (Customer Survey - 02Dec10)
Karolyne Beets (Quality Assurance Manager)
Very satisfied with accuracy, completeness, validity, turnaround, layout and format of completed data. Professional, thorough and friendly. (Customer Survey - 29Nov10)
Nina H\E4rle (Radio Producer / Art Buyer)
"Very Professional. We are very staisifed with the overall quality and price of your data processing as well the layout and format of your output data. We have never experienced any problems in dealing with OutProsys and will recommend your data capture and processing services to others." (Customer Survey - 22Apr10)
Wayne Mallalieu (Data Operations Manager)
"Excellent service, quick response. We are very satisfied with your data capture completeness, validity, quality, turnaround and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 08Mar10)
Rickus Cerfonteyn (Technical Support)
"Very good - you deliver what you say you will. We are very satisfied with your data capture validity, turnaround, web portal, accuracy, completeness and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jamiela Fakir-Moerat (DP Manager)
"Excellent customer service! We are very satisfied with the overall quality of your data processing, turnaround and pricing. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jana Kotze (Digital Marketer)
"Very good. You delivered what you say you will. We are very satisfied with your data capture validity, accuracy, completeness as well as your overall quality, turnaround and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Graham Wilson (Director)
"The quality of their data capture is outstanding and their turnaround is in-line with our expectations, we would have no hesitation in recommending their data processing services." (Customer Survey - 23Jun09)
Frank Lenisa (Marketing Director)
"We are very satisfied with every aspect of your service including: data capture turnaround, validity, completeness, pricing, accuracy and your overall quality and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 19Jun09)
L du Plessis (DPO Manager)
"Very satisfied. Pickup and delivery always as requested." (Customer Survey - 09Jun09)
Dinan Griebenow (Systems Administrator)
"Thanks to your teams outstanding professional service we were able to complete this project with time to spare without exhausting internal management resources. Brilliant job guys!!!" (Customer Survey - 01Jun09)
Clifton Hammond (Head of Operations)
"Satisfied with pricing and very satisifed with the completeness, accuracy, quality, turnaround and overall service. We will continue to use your data capture services and will recommend them to others." (Online Survey - 23Feb09)
Elzette van Niekerk (Production Manager)
"Very approachable, efficient and good communicators. We are satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and would recommend your data capture services to others." (Online Survey - 12Dec08)
Stephanus de Kock (Projects Officer)
"OutProsys are the only offshore agents we would ever use." (Customer Survey - 03Nov08)
Ian Laken (Director of Operations)
"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 29Oct08)
Frank Lenisa (Marketing Director)
"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 28Oct08)
Shaun Pesskin (Managing Director)
"TruTac have worked in partnership with OutProsys for over 7 years. The data capture services they provided us over this period have been of an excellent quality combined with a consistant turnaround delivery of less than 24 hours. The management team at OutProsys has always been ready and willing to adapt their service supplied as our business needs have changed. They have also offered support through new software development as it has become necessary. I would have no hesitation in recommending their data capture and data analysis services to other businesses and organisations that require an accurate and reliable level of document processing." (Customer Survey - 08Nov07)
Lorna Deans (Operations Manager)
"OutProsys always provides our document processing work on time and to a high level of quality, which is a big improvement on other offshore BPO suppliers we have used previously. We have been using OutProsys for the past 5 years, this has allowed us to significantly optimise the cost, quality and schedule of delivery of our document processing business. When visiting their facilities we have been impressed by the working environment and management structure which inspires confidence in their service. We would be happy to provide any further information required and confirm that we will continue to work exclusively with OutProsys where we have an offshore data processing requirement." (Customer Survey - 08Nov07)
Ian Laken (Director of Operations)
In 2023, Stowie-M Trading engaged OutProsys' document processing services on two critical projects mandated by the Department of Forestry, Fisheries and Environment. Stowie-M Trading was tasked with assisting in the Registration, Verification, and Declaration of Small-Scale Fishermen permit applications. OutProsys flawlessly handled the complex logistics of scanning, indexing, and data extraction for 5,225 applications, totaling 134,699 documents.
Throughout the project, they demonstrated exceptional attention to detail and data security by protecting sensitive information and ensuring secure storage and remote access via their Web Portal cloud storage solution. OutProsys' dedication to completeness, accuracy, security, and timely delivery significantly contributed to the project's success. Their services were essential in ensuring a streamlined and transparent process for the Registration, Verification, and Declaration of Small-Scale Fishermen. I highly recommend OutProsys for business’ requiring secure, efficient, and reliable document processing services. (Reference letter 14 March 2024)
Pumza Mlakalaka (Director)
I am writing this letter to provide my highest recommendation for OutProsys. OutProsys has been a supplier of 3iSolutions since 2003, during which time they have consistently provided us with outstanding data processing services. They always work diligently to tailor their solutions to our precise needs, ensuring optimal efficiency and accuracy. Their attention to detail and commitment to quality control are unmatched. OutProsys consistently demonstrates exceptional timeliness and project management skills. They've always met or exceeded our deadlines, even when working under tight constraints. Their communication is clear and proactive, ensuring we're always on the same page.
OutProsys administers robust security measures that have given us full confidence in their service delivery. We consider OutProsys to be an invaluable asset. We wholeheartedly recommend their services to any organisation seeking a top-tier provider in the document processing and management space. (Reference letter 13 March 2024)
Clifton Hammond (Director)
OutProsys and Clicks ClubCard started initial talks in 2007 with a pilot project of providing data capturing services early in 2008. Immediately it was evident that the quality of data capturing was of a more superior quality than existing service providers and highlighted gaps that we had to date. We worked together on making continuous improvements to help speed up our processes, with suggestions coming from the OutProsys skillset. The team stretched to accommodate increased volumes, always working together with our Clicks team and keeping us informed.
We moved from capturing of completed forms, to finding a digital submission solution and we still find the digital storage of records very useful. Our move to digital self-help channel is the only reason why our work with OutProsys has declined. The OutProsys team has conducted themselves in the most exemplary, professional manner over the many years and took everything in their stride – even the rigorous auditing protocols and the many management visits. (Reference email 12 Mar 24)
Belinda Brink (Clicks ClubCard: Acquisitions & Operations)
Our company has been a client of OutProsys since 2001, during which time they have consistently provided us with exceptional scanning, hosting, indexing and data processing services. OutProsys has been instrumental in helping us streamline our document processes, improve efficiency, and enhance security. Their team of professionals is knowledgeable, responsive and dedicated to meeting our specific requirements. We are very satisfied with the completeness, accuracy, validity, quality, turnaround and overall service.
One of the key strengths of OutProsys is their commitment to customer satisfaction. They have always been willing to go above and beyond to ensure that our needs are met and that we are fully satisfied with their services. Their attention to detail and proactive approach have made them a valuable partner for our business. I have no hesitation in recommending OutProsys to any organisation seeking a reliable and efficient document processing and management solution. Their professionalism, expertise, and dedication to customer service set them apart in the industry. (Reference email 8 Mar 24)
Evan Pienaar (Payroll Manager)
Our company (formerly CTI Education) have had the pleasure of working with OutProsys since 2013, and we have been consistently impressed by their exceptional work ethic, reliability, and willingness to go above and beyond to meet our needs. OutProsys has consistently provided us with top-quality products and services, always ensuring that deliveries are made on time and within budget. OutProsys, has proven time and again to be a proactive partner, always willing to assist us in finding solutions and thinking outside the box to address any challenges that may arise. (Reference letter 8 Mar 24)
Elna Williams (National Sales Operations Manager)
Throughout our partnership, OutProsys has consistently delivered exceptional services. Their key strengths include:
OutProsys's data processing service is highly precise, significantly reducing errors and ensuring the integrity of our data. They have also consistently met our deadlines since we started with them in 2017. Their team possesses in-depth knowledge of document management technologies and best practices, which has been invaluable in finding the right solutions for our needs. The team is always responsive and proactive, providing quick and effective solutions to any challenges that arise. OutProsys implements vigorous security measures that gave us full confidence in their services. We would not hesitate to recommend OutProsys to any organisation seeking reliable and top notch document processing services. Their commitment to client satisfaction and their ability to deliver outstanding results make them a valuable supplier. (Reference letter 8 Mar 24)
Richard Dunn (Chief Growth Jammer)
Great service with a quick turnaround time on multiple projects. (Google review - 13Dec19)
Natasha Blaser (Marketing Officer)
We have worked with OutProsys consistently over the last 4 years, and they have done all our data capture work for a number of large scale national projects. As a company, they work in a very professional way, and maintain a high standard of customer care. We certainly appreciate their attention to detail and the excellent service. They are by far the most competitive company we have found to work with in Cape Town. (Google review - 9Dec19)
Thomas Salmon (Researcher)
Their service is excellent - we couldn't do our work without them as a supplier. (Google review - 9Dec19)
Carla-Jo Barry (Operations Manager)
A well managed business with great staff members. (Google review - 4Dec19)
Kayla Marescia (Manager)
Amandla have been satisfied with the pricing, turnaround, completeness and accuracy of your data processing including the overall quality of your data capture and web-portal services. We will continue to use your service and recommend your data processing services to others. Efficient, clear, easy to work with. A great experience. (Customer Survey - 16Jul19)
Leanne Adams (Monitoring, Evaluation, and Learning Manager)
We are very satisfied with the turnaround, pricing, completeness and accuracy of your data capture and overall quality of your data processing services. We will continue to use your service and recommend your data processing services to others. The overall the service and customer management is excellent. (Customer Survey - 26Feb19)
Thomas Salmon (Researcher)
K&N have been very satisfied with the completeness, accuracy and validity of your data capture and overall quality of your data capture services. Your turnaround and pricing was satisfactory. We will continue to use your service. (Customer Survey - 21Jan19)
Pieter Botes (Reefer Development Manager)
We are very satisfied with the accuracy, completeness and validity of your data capture and overall quality of your document processing services. Your turnaround and pricing was satisfactory. We will continue to use your service and recommend your data processing services to others. (Customer Survey - 18Jan19)
Kay Muller (Junior Marketing Coordinator)
We have been very satisfied with the accuracy, completeness and validity of your data capture and overall quality of your data capture services. Your turnaround and pricing was great. We will continue to use your service. Happy, thanks! (Customer Survey - 16Jan19)
Natasha Louw (Digital Marketing Manager)
Pearson are very satisfied with the validity, completeness and accuracy of your document processing and web-portal services. Your turnaround and pricing was satisfactory. We will continue to use your service and recommend your data processing services to others. I am very happy with the overall service and look forward to continuing our relationship in 2019. (Customer Survey - 16Jan19)
Elna Williams (National Implementation Manager)
I want to make use of this opportunity to thank you from the bottom of my heart. I have learned a lot about OutProsys as a company and the work you guys are doing. It was an absolute honour working with each and every one of you. Your willingness to have always assisted me when needed has never gone unseen. Keep up the good work and thank you for everything. (Email - 31Aug18)
Wilma Van Wyk (Billings Supervisor)
We are very satisfied with the completeness, accuracy and validity of your data capture and overall quality of your data processing and web-portal services. Your turnaround and pricing are satisfactory. We will continue to use your service and recommend your data processing services to others. Well done, keep up the good work! (Customer Survey - 17Oct17)
Ashleigh Roberts (Payroll and Administrative Supervisor)
Your service has been of great benefit to us and it is our plan to increasingly use what has been a very reliable and accurate service from OutProsys. We are VERY satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 04Oct17)
Jason Moore (Ops Manager)
OutProsys started processing the Clicks Clubcard Enrolment forms in 2009. We have been very happy with the work we have done together and will continue to use your service and recommend your business to others. (Customer Survey - 15Mar17)
Robert Ferns (Business Development Executive)
The service has been excellent. Queries we have had are handled on time. We are very happy with the service we get and will continue to recommend your data capture services to others. We are very satisfied with the your quality, turnaround and pricing. (Customer Survey - 25Jan17)
Pertunia Dikgale (Data Manager)
OutProsys started processing for us in 2008. Always a pleasure to work together. Very efficient with accurate planning and pricing on capture forms. We are satisfied with the quality and overall service. We will continue to use your service and recommend your data capture services to others. (Customer Survey - 01Dec16)
Jannie Smit (IT Manager)
Great service and communication. Daniel & team are quick to respond to issues and notify us whenever odd data-related issues are picked up. All works out very well. We are satisfied with the quality, turnaround, pricing and overall service. We will continue to use your service and recommend your services to others. (Customer Survey - 30Nov16)
Brendan Dale (Lead Developer)
Our experience with OutProsys has been nothing short of excellent on all levels. Since we started dealing with them some years ago, we have not looked back. They are proactive, responsive and will immediately address any problems, together with communicating a process they’ve put in place to ensure it doesn’t happen again. (Customer reference - 6Apr16)
Desre Mann (Operations Director Africa & Middle East Consumer Insights)
We are satisfied with the completeness, accuracy, validity, quality, turnaround, pricing and happy with overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 03Mar15)
Pertunia Dikgale (Data Manager)
I am very happy with the entire service offering from OutProsys. OutProsys delivers excellent service in an extremely efficient manner with a great turnaround time. I was very impressed with the willingness to accommodate us at very short notice and for always being very professional in their approach. Well done and we will be using OutProsys as our only service provider going forward. (Customer Survey - 07May15)
Asterico Adams (Manager: Forensic Technology & Discovery Services)
Always willing to assist and to give an explanation to me when I didn't understand coding. I have been very satisfied with accuracy, turnaround, layout and format of completed data. (Customer Survey - 22Oct13)
Sharon Rumble (Research & Assessment Analyst)
We continue to be satisfied with your completeness, accuracy, validity, quality, turnaround, pricing and overall service we receive. We are very happy to be working with you and will continue to use your service and recommend your data processing services to others. (Customer Survey - 30Dec16)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)
Really impressed with the service provided and the overall quality of work. Would certainly recommend your services and consider you for future projects. Overall we have been very satisfied with quality, turnaround, layout and format of the completed data. (Customer Survey - 17Jul13)
David Cole (International Digital Director)
Good so far, we have more business lined up for you! We have been satisfied with the accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Alistair Walmsley (Senior Research Manager)
We have been satisfied with the quality, pricing, completeness, accuracy, validity, turnaround and overall service. We will continue to use your service and will recommend your data capture services to others. (Customer Survey - 05Jun13)
Christopher Bothma (Procurement Director)
What is the nature of the work OutProsys does for you? "We scan our questionnaires to them, so that they can capture all the data and send it back to us." Quality of service provided? "I can only say it's EXCELLENT." How responsive were they? "They continue to respond to any queries/problems very speedily. Also, if there was a problem on their side, they do a full investigation and get back to you on what happened, and what steps have been put in place to ensure it doesn't happen again". Did the work they did involve managing secure/confidential data? Were you satisfied with their process for ensuring the data remained secure? "Yes. Most definitely." Did they complete the work to budget and time scale? "Always." Was the output delivered to a high standard? "Yes." Did you have any complaints when working with them. If so, how was this resolved? "We haven't had many issues, when we do, they fix the problem very quickly (see above on responsiveness)." Would you use them again? "Absolutely" (Reference 30Jan13)
Desre Mann (Millward Brown: Operations Director)
"Good service and communication. When issues arise they are dealt with effectively and efficiently". You deliver what you say you will and we will continue to use your services and recommend them to others. On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. (Customer Survey - 01Nov12)
Lara Browne (Spur Group: Brand Manager)
We are very satisfied with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others. Very nice dealing with a professional organisation. (Customer Survey - 04Sep12)
Bradley Futter (Research & Business Development Manager)
"Very helpful and professional" On a rating of 1 - 5 we rate you a 5 (very satisfied) with all components of your service that you deliver to us, including: data accuracy, completeness, validity, turnaround, format, pricing and overall service and quality. We confirm that we will continue to use your services and recommend them to others. You deliver what you say you will. (Customer Survey - 29Aug12)
Belinda Brink (Clicks ClubCard: Operations & Acquisitions Manager)
"We are satisfied with the accuracy, completeness, validity and quality of your data as well as your turnaround, pricing and overall service levels. We will continue to use your service and will recommend your data capture services to others" "The launch of smart shopper went way beyond our expectation on sign up which channeled challenges into OutProsys. This made it very difficult to deliver on what was expected and also created problems. My comment would be the way that OutProsys worked through the problems. Proactive and open communication with options/alternatives presented to us. You were also always true to what you believed in terms of data integrity and pushed back appropriately when you believed solutions were not right for PnP. Due to this I believe we have a more robust data base than we could have potentially ended up with!" (Customer Survey - 05Dec11)
Steve Hoban (General Manager Smart Shopper)
Professional and very helpful. Very satisfied with layout and format of completed data. (Customer Survey - 10Mar11)
Dr Iris Halldorsdottir (Assistant Research Manager)
Very satisfied with overall service. Hope to continue using OutProsys in the future. (Customer Survey - 10Mar11)
Heather Jones (Data Processing Quality Manager)
Been thoroughly pleased. Very professional. We are very satisfied with your data capture accuracy, completeness, validity, turnaround, quality, pricing and overall service received. We will continue to use your data processing services and recommend them to others." (Customer Survey - 02Dec10)
Karolyne Beets (Quality Assurance Manager)
Very satisfied with accuracy, completeness, validity, turnaround, layout and format of completed data. Professional, thorough and friendly. (Customer Survey - 29Nov10)
Nina H\E4rle (Radio Producer / Art Buyer)
"Very Professional. We are very staisifed with the overall quality and price of your data processing as well the layout and format of your output data. We have never experienced any problems in dealing with OutProsys and will recommend your data capture and processing services to others." (Customer Survey - 22Apr10)
Wayne Mallalieu (Data Operations Manager)
"Excellent service, quick response. We are very satisfied with your data capture completeness, validity, quality, turnaround and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 08Mar10)
Rickus Cerfonteyn (Technical Support)
"Very good - you deliver what you say you will. We are very satisfied with your data capture validity, turnaround, web portal, accuracy, completeness and overall service received. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jamiela Fakir-Moerat (DP Manager)
"Excellent customer service! We are very satisfied with the overall quality of your data processing, turnaround and pricing. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Jana Kotze (Digital Marketer)
"Very good. You delivered what you say you will. We are very satisfied with your data capture validity, accuracy, completeness as well as your overall quality, turnaround and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 14Jul09)
Graham Wilson (Director)
"The quality of their data capture is outstanding and their turnaround is in-line with our expectations, we would have no hesitation in recommending their data processing services." (Customer Survey - 23Jun09)
Frank Lenisa (Marketing Director)
"We are very satisfied with every aspect of your service including: data capture turnaround, validity, completeness, pricing, accuracy and your overall quality and service. We will continue to use your document processing services and recommend them to others." (Customer Survey - 19Jun09)
L du Plessis (DPO Manager)
"Very satisfied. Pickup and delivery always as requested." (Customer Survey - 09Jun09)
Dinan Griebenow (Systems Administrator)
"Thanks to your teams outstanding professional service we were able to complete this project with time to spare without exhausting internal management resources. Brilliant job guys!!!" (Customer Survey - 01Jun09)
Clifton Hammond (Head of Operations)
"Satisfied with pricing and very satisifed with the completeness, accuracy, quality, turnaround and overall service. We will continue to use your data capture services and will recommend them to others." (Online Survey - 23Feb09)
Elzette van Niekerk (Production Manager)
"Very approachable, efficient and good communicators. We are satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and would recommend your data capture services to others." (Online Survey - 12Dec08)
Stephanus de Kock (Projects Officer)
"OutProsys are the only offshore agents we would ever use." (Customer Survey - 03Nov08)
Ian Laken (Director of Operations)
"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 29Oct08)
Frank Lenisa (Marketing Director)
"We are very satisifed with the completeness, accuracy, quality, turnaround, pricing and overall service. We will continue to use your service and will recommend your data capture services to others." (Online Survey - 28Oct08)
Shaun Pesskin (Managing Director)
"TruTac have worked in partnership with OutProsys for over 7 years. The data capture services they provided us over this period have been of an excellent quality combined with a consistant turnaround delivery of less than 24 hours. The management team at OutProsys has always been ready and willing to adapt their service supplied as our business needs have changed. They have also offered support through new software development as it has become necessary. I would have no hesitation in recommending their data capture and data analysis services to other businesses and organisations that require an accurate and reliable level of document processing." (Customer Survey - 08Nov07)
Lorna Deans (Operations Manager)
"OutProsys always provides our document processing work on time and to a high level of quality, which is a big improvement on other offshore BPO suppliers we have used previously. We have been using OutProsys for the past 5 years, this has allowed us to significantly optimise the cost, quality and schedule of delivery of our document processing business. When visiting their facilities we have been impressed by the working environment and management structure which inspires confidence in their service. We would be happy to provide any further information required and confirm that we will continue to work exclusively with OutProsys where we have an offshore data processing requirement." (Customer Survey - 08Nov07)
Ian Laken (Director of Operations)